Terms & Conditions

  1. About: These terms and conditions

In these Terms & Conditions, “we”, “us”, “our” or “The Natural Way” refers to AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way. Any reference to “you” means the user of the Website and/or the purchaser of the goods.

Access to and use of this Website and the goods available through this Website (collectively, ‘the Services’) are subject to the following terms and conditions. By using our Services, you are agreeing to the Terms and Conditions set out by AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way. These Terms and Conditions may be updated occasionally so it is advised that users refer back to these Terms and Conditions regularly to note any changes.

The information contained in this Website is for general information purposes only. The information is provided by AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
1.1 You should read the terms and conditions set out below before purchasing goods using this Website.
1.2 These terms and conditions apply to the purchase of The Natural Way’s products from/over this Website. In using this Website for this purpose, you agree to be bound by these terms and conditions. If you do not understand or accept these terms and conditions, you must refrain from purchasing The Natural Way’s products using the Website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this Website, including the Legal Disclaimer, Privacy Policy, and Copyright Notice.

2. Ordering procedure

2.1 You may offer to purchase The Natural Way’s products or other goods described in this Website for the price specified on this Website.
2.2 Your order must contain your name, postal address, phone number, e-mail address, payment details and any other ordering information specified on this Website.
2.3 Confirmation of your purchase will be sent to your e-mail address once your payment has been cleared

2.4 You may not cancel an order once it has been submitted, even if our confirmation e-mail is still pending.
2.5 The goods are offered for sale only to persons who can make legally binding contracts.

  1. Payment and price

3.1 Payment must be effected by credit card/debit card or Paypal using the ordering facility on this Website.
3.2 Prices are inclusive of goods and services tax and any other charges which must be mandatorily disclosed under the Competition and Consumer Act 2010.

  1. Cancellation due to error OR unavailability

4.1 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price, with incorrect information, or which are unavailable due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods.
4.2 If a cancellation of this nature occurs after your credit card/debit card or Paypal has been charged for the purchase, we will immediately issue a credit to your credit card/debit card or Paypal account for the amount in question.

  1. Delivery

5.1 Delivery of the The Natural Way and/or other products on the Website will be effected in the manner described on this Website (i.e. Products purchased online will be dispatched by ordinary mail within two business days of receiving your order).
5.2 Ordinary mail (Australia Post) may take up to 5 business days from dispatch for delivery.

5.3 Risk of loss of, or damage to, the goods, as well as any additional costs due to events occurring after the time of despatch, transfers from us to the customer when the goods are despatched by us to Australia Post or any other carrier.

  1. Refunds/Replacement Policy

AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way will happily assist customers with queries about returning or exchanging goods purchased from the Website.

6.1 Under certain conditions, (e.g. customer error when making order, incorrect products delivered etc) – refunds/replacements are available for The Natural Way’s and/or other products purchased via the online store on the Website. Please contact info@thenaturalway.com.au┬áto determine eligibility for refunds. Refunds are only processed after we are in receipt of the original ticket.
6.2 Any refunds for The Natural Way and/or other products purchased via the online store will be issued as a credit to your credit/debit card/Paypal account for the amount in question within 14 business days. All refunds will be subject to a 10% handling fee – which will be deducted from the refund amount. Any discounts obtained (Special Offers/Voucchers redeemed etc)on the original purchase will be returned via the Refund on a pro rata basis.
6.3 Replacement (i.e. exchange) of unused The Natural Way and/or other products purchased via the online store may be made directly with us.

6.4 Unfortunately we cannot offer a refund or exchange (unless the goods are faulty) in the following cases:

  • For change of mind purchases
  • When the packaging has been opened
  • More than 30 days after date of sale
  • Custom made products

If you think that there is a fault with the goods you have received, please let us know straight away by contacting us by email at: info@thenaturalway.com.au.

Please include as many details as possible about the order and the problem with the products.

6.5 We recommend you use a postal service that insures you for the value of the goods you are returning.

6.6 If you have any queries or comments regarding our Refunds/Replacement Policy please do not hesitate to contact us by email at: info@thenaturalway.com.au

  1. Security

7.1 Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is transmitted at your own risk.
7.2 Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

  1. Privacy

8.1 For details, please go to www.thenaturalway.com.au/Privacy

  1. Disclaimer and limitation of liability

9.1 To the extent permitted by law, we exclude all liability arising from or relating to your use of this Website including the online purchase of The Natural Way’s products, as set out in our Legal Disclaimer.
9.2 Details contained on this Website relating to goods and services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this Website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside Australia) and, if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this Website.

9.3 The information in this Website is not intended as medical advice. Always check with your Health Care Professional before embarking on any health regime. See label for full ingredients list and use only as directed. If symptoms persist consult your Health Care Practitioner.

AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way, its affiliates, directors, employees, agents or assigns, to the extent permissible by law, exclude all liability, for any damages whatsoever arising out of, or in any way related to, the use of this Website. AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way accepts no responsibility for the accuracy, completeness or timeliness of the information on this Website.

  1. Changes to these terms and conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

  1. Termination of access

Access to this Website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

  1. Governing law

These Terms & Conditions are governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

  1. General

13.1 We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.
13.2 If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.
13.3 If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force

  1. Intellectual Property, Software and Content

14.1 The intellectual property rights in all software and content made available to you on or through this ?Website remains the property of AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way (or any relevant licensor) and are protected by copyright. All such rights are reserved by AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

14.2 Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

  1. Indemnity

You agree to indemnify, defend and hold harmless AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this ?Website in breach of these Terms & Conditions.

  1. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact us if you have any complaints or comments at info@thenaturalway.com.au

  1. Entire Agreement

The above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and AD Franchising Pty Ltd ABN 21 101 497 778 t/a The Natural Way.

If you have any queries or comments regarding our Terms & Conditions please do not hesitate to contact us at info@thenaturalway.co

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